Shipping policy
Shipping Policy
1. Order Processing Time
- Orders are processed within [3-5] business days after payment is confirmed.
- Personalized items (such as custom name necklaces) are made to order and may need an extra [2-3] business days for production.
- Orders are not processed or shipped on weekends or public holidays.
- You will get a confirmation email when your order is placed and another with tracking details once it ships.
2. Shipping Methods and Delivery Time
| Destination | Estimated Delivery Time | Cost |
|---|---|---|
| United States (Standard) | [10-15] business days | [Free / $.99] |
| United States (Express) | [5-8] business days | [$.99] |
- Delivery times start after the processing time and are estimates, not guarantees.
- [Free standard shipping on orders over $XX.]
3. Shipping Locations
We currently ship to the United States. We may add more countries in the future.
4. Order Tracking
Once your order ships, you will receive an email with a tracking number. Please allow 24-72 hours for tracking to update. You can also track your order at [website URL/track-order] or contact us at [your email].
5. Incorrect Address
Please check your shipping address carefully before placing your order. We are not responsible for orders sent to an incorrect or incomplete address given by the customer. If you made a mistake, contact us as soon as possible. We can only change the address if the order has not yet shipped.
6. Delays
Delays can sometimes happen due to carrier issues, bad weather, customs checks or busy holiday periods (such as Black Friday, Cyber Monday and Christmas). We are not responsible for delays outside our control, but we will always do our best to help you.
7. Multiple Items
If you order more than one item, they may arrive in separate packages and on different days. You will not be charged extra shipping for this.
8. Lost, Damaged or Wrong Items
- If your package is lost, damaged or the wrong item arrives, contact us within [7] days of delivery (or the expected delivery date) with your order number and photos.
- We will replace the item or refund you, whichever you prefer.
9. Customs, Duties and Taxes
For orders shipped within the USA, no customs fees apply. Any applicable sales tax is shown at checkout.
10. Contact Us
Email: infoamanstore89@gmail.com
Business name: Arraqib.shop
Support hours: [Mon-Fri, 9am-5pm EST]